At 9koi, your privacy is not merely a legal obligation — it is a core value we uphold every day. This document clearly and transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Note: By registering for or using the platform 9koi, you agree to the terms of this Privacy Policy. Please contact us at [email protected] if you have any questions about how we manage your data.
Every piece of personal and financial information you submit to 9koi — whether during registration, deposits via DuitNow or Touch 'n Go, or profile updates — is protected by 256-bit SSL encryption, on par with Malaysian banking systems.
9koi has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data belongs to you — we are simply its responsible custodian.
Data Management Practices 9koi designed and fully compliant with Malaysia's Personal Data Protection Act 2010. This means you have clear legal rights to access, correct, and control your data at any time.
You may access, update, and request the deletion of your personal data from 9koi at any time. Simply contact our support team and your request will be processed within five business days, no unnecessary questions asked.
Your personal data at 9koi is retained only for as long as required for the stated purposes — or as long as mandated under Malaysian law. After that, data is securely deleted using industry-recognised methods.
In the event of any data security breach that may affect your information, 9koi is committed to notifying you within 72 hours via email or in-account notification — in line with data protection industry best practices.
When you register an account at 9koi, we collect information that you provide directly to us. This includes your full name as shown on your MyKad, date of birth, an active Malaysian mobile number, a valid email address, and a password of your own creation. All of this information is collected solely for the purpose of creating and managing your account on the 9koi securely and smoothly.
When you make a deposit or withdrawal, 9koi also collects information relating to your financial transactions — including the payment method used (whether DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, or CIMB Clicks), transaction amounts, and the date and time of each transaction. This information is stored in our secure systems as financial records required under Malaysian law.
Like most online platforms, 9koi also automatically collects certain information when you use our services. This includes your device's IP address, the type and version of your web browser or app, your device's operating system, pages you visit on the platform, the time and duration of each session, and actions you take during your gaming sessions.
This technical information is collected not to track individuals personally, but to help us understand how the 9koi used, identify and resolve technical issues, prevent fraud and unauthorised access, and deliver a better, smoother experience to all our members in Malaysia.
To meet Malaysian legal requirements and industry compliance obligations, 9koi may require additional identity verification documents from you under certain circumstances — particularly for withdrawals exceeding set limits, or when a security review is needed. Documents that may be requested include a copy of your MyKad, a recent bank statement, or proof of ownership of the payment method used. All such documents are handled with the highest level of confidentiality and stored in a secure, encrypted environment.
9koi only collects data that is genuinely necessary for the stated purposes. We do not collect personal data beyond what is required to operate our platform — this "data minimisation" principle is the foundation of our approach to the privacy of every Malaysian member.
The primary purpose for which 9koi is to provide and manage our platform services for you. This covers account registration processing, identity verification, deposit and withdrawal handling, transaction dispute resolution, customer support, and sending important notifications related to your account.
9koi uses the data collected to monitor and protect the platform against fraudulent activity, money laundering, unauthorised access, and any misuse that could harm other members or the integrity of the platform. This is a responsibility we take seriously in order to protect all 185,000+ of our members in Malaysia.
Usage data collected automatically is analysed in aggregate (not at an individual level) to help us understand how Malaysian players use the platform 9koi. These insights are used to improve the interface, identify the most popular games, reduce loading times, and make better-informed product development decisions.
9koi only sends marketing communications — including bonus promotions, special offers, and new campaign updates — if you have given your consent to receive them at registration or through your account settings. You may withdraw this consent at any time by updating your notification preferences in your account or by contacting our support team.
| Data Type | Primary Purpose | Legal Basis |
|---|---|---|
| Name & Date of Birth | Identity verification & account management | Contractual compliance |
| Phone Number & Email | Important communications & account security | Legitimate Interest |
| Transaction Information | Payment processing & financial records | Legal obligation |
| Technical Data (IP, browser) | Security & Fraud Prevention | Legitimate Interest |
| Game Session Data | Platform improvement & responsible gaming | Legitimate Interest |
| KYC Documents | PDPA compliance & withdrawal verification | Legal obligation |
To process your financial transactions, 9koi need to share the required payment information with our payment service providers — including DuitNow processors, Touch 'n Go eWallet operators, GrabPay, Boost, ShopeePay, and the FPX network. This data sharing is limited to the minimum necessary to enable transactions to be processed securely, and only the information strictly required is disclosed.
9koi works with trusted third-party technology service providers to operate the platform — including server hosting services, customer support platforms, and analytics systems. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we authorise. They may not use your data for their own business purposes.
9koi may be required to disclose your personal data to Malaysian government authorities or law enforcement bodies if mandated by a court order, writ, or valid legal obligation. In such circumstances, we will disclose only the minimum data necessary and, where permitted by law, will notify you of the disclosure.
Key Guarantee: 9koi has never and will never sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial marketing purposes. This is our absolute commitment to all Malaysian members.
9koi implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure. These measures include 256-bit SSL encryption for all data in transit, additional encryption for sensitive data stored in our databases, strict access controls based on the "need-to-know" principle, round-the-clock security monitoring by our cybersecurity team, and regular penetration testing conducted by independent parties.
Your personal data is held by 9koi for as long as required for the stated purposes, or for as long as mandated under Malaysian law. Generally, account and transaction records are retained for seven years following account closure to meet Malaysia's financial compliance requirements. After this period, data is securely deleted using methods that prevent any possibility of recovery.
Personal data of Malaysian members 9koi stored on servers located in regions with data protection laws equivalent to or stricter than those in Malaysia. We ensure that any cross-border data transfers comply with the requirements of the Personal Data Protection Act 2010 and are safeguarded by appropriate protection mechanisms.
We have a comprehensive incident response procedure in place. In the event of a data breach that could affect your rights and freedoms, 9koi is committed to notifying you within 72 hours and taking immediate remedial action. The security of your data is our absolute top priority.
Under Malaysia's Personal Data Protection Act 2010, you as a 9koi have the following rights regarding the personal data we hold about you:
You have the right to request and receive a copy of the personal data we hold about you. Data access requests can be made through the support team 9koi and will be processed within 21 business days as required under Malaysia's PDPA.
If you find that your personal data held in 9koi is inaccurate, incomplete, or out of date, you have the right to request an immediate correction. You can update basic details such as your phone number and email address directly in your account settings, or contact support for any other amendments.
Where processing of your data is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting your right to use our core services 9koi. Withdrawal of consent affects only future processing and does not impact any processing that has already taken place.
You may request 9koi to delete your personal data. However, such requests are subject to Malaysian legal requirements — we may need to retain certain data to fulfil legal obligations or resolve related disputes, even after account closure.
To submit any request relating to your privacy rights, contact us at [email protected] with the email subject "Personal Data Request" and include your full name and registered phone number. The privacy team at 9koi will contact you within three business days to verify your identity and process your request.
Cookies are small text files stored in your browser or on your device when you visit the 9koi. We use cookies for several important purposes: to maintain your login session so you don't need to sign in each time, to remember your preferences and settings, to keep your session secure, and to analyse how our platform is used in aggregate for improvement purposes.
9koi uses several categories of cookies: session cookies (which are automatically deleted when you close your browser), persistent cookies (which remain until they expire or you delete them), and security cookies (which help detect and prevent fraudulent activity during your session). We do not use third-party cookies for advertising or cross-site tracking purposes.
You can manage and control cookies through your browser settings. However, disabling all cookies may affect certain functions of the platform 9koi — particularly features that require continuous session verification. We recommend enabling essential cookies for the best gaming experience.
9koi reserves the right to update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry best practices. Any material amendments will be communicated to you via email or in-platform notification at least seven days before they take effect. The date of the most recent update is always displayed at the top of this document.
Continued use of the platform 9koi after any amendment takes effect will be considered acceptance of the revised policy. If you disagree with the changes, you have the right to close your account and request data deletion in accordance with the procedure outlined in Section 5 above. For any enquiries regarding this Privacy Policy, please contact us at [email protected].
Have a question about your personal data at 9koi? Our privacy team is ready to assist in Bahasa Melayu, 24 hours a day.
Request a full copy of the personal data 9koi holds about you. This will be processed within 21 business days in accordance with Malaysia's PDPA requirements.
Correct any inaccurate or outdated personal data in the 9koi system. This can be done directly in your account settings or by contacting support.
Request that 9koi delete your personal data, subject to applicable Malaysian legal obligations governing the retention of financial records.
Withdraw consent for marketing communications at any time without affecting your right to use 9koi's core services.
Object to the processing of your data for specific purposes based on your particular circumstances. 9koi will review and respond within a reasonable timeframe.
If you believe 9koi has violated your privacy rights, you may file a formal complaint with us or with the Department of Personal Data Protection Malaysia.
Privacy policies on most online platforms are lengthy documents that nobody reads — let alone follows. At 9koi, we strive to make our privacy policy genuinely meaningful and something you can truly rely on.
When you make a deposit using Touch 'n Go eWallet after watching last night's EPL match, you deserve to know that your transaction details are secure and will not be used for any purpose other than processing your deposit. When you play your favourite slots at 9koi, your game session data is used solely to ensure the best possible experience — not to be sold to advertisers.
Here's what sets us apart 9koi — we view your privacy as a responsibility, not a burden. Every technical decision we make, every vendor we select, and every process we design treats the protection of your data as a primary consideration, not an afterthought.
Register a free account at 9koi and enjoy world-class entertainment with complete confidence that your privacy is protected. A 150% welcome bonus of up to RM888 awaits you today.